Thank you for choosing CrazyTomTshirts. We are committed to providing a smooth and efficient shipping experience. Please read our shipping policy carefully for important information regarding the processing and delivery of your order.
1. Processing Time
Once your order is placed, please allow 1-3 business days for processing before shipment. This excludes weekends and holidays. During peak seasons, promotional periods, or unforeseen events, processing times may be slightly longer. We will notify you of any significant delays.
2. Shipping Methods and Estimated Delivery Times
We offer various shipping methods to accommodate your needs. Estimated delivery times are as follows:
- Standard Shipping: 5-10 business days.
- Expedited Shipping: 2-5 business days.
- International Shipping: 7-21 business days (delivery times may vary depending on the destination country and customs processing).
Please note that all delivery times are estimates and are not guaranteed. CrazyTomTshirts is not responsible for delays caused by shipping carriers, customs, or any other unforeseen circumstances.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of the package, shipping method selected, and the destination address. Shipping fees will be clearly displayed before you confirm your order. Please review all charges before completing your purchase.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow 24-48 hours for tracking information to be updated by the shipping carrier.
5. Customs, Duties, and Taxes
For international orders, please be aware that customs duties, taxes, and fees may be imposed by the destination country’s customs authority. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. CrazyTomTshirts has no control over these fees and cannot predict their amount. We recommend checking with your local customs office for further information.
By placing an order, you agree to comply with all laws and regulations of the destination country. CrazyTomTshirts is not responsible for any customs delays, holds, or seized shipments.
6. Order Delays or Issues
While we make every effort to ensure timely delivery, please understand that unexpected delays may occur due to factors outside of our control, such as weather conditions, carrier issues, natural disasters, or customs delays. If you experience a delay or issue with your order, please contact our customer support team, and we will do our best to assist you.
7. Shipping Restrictions
We ship to most countries worldwide, but there may be certain regions or countries where shipping is unavailable due to logistical or legal restrictions. If you are unable to select your country during checkout, please contact our customer support team for assistance.
8. Incorrect or Incomplete Address
Customers are responsible for providing the correct shipping address at the time of purchase. If an incorrect or incomplete address is provided, CrazyTomTshirts is not responsible for any delays or delivery issues. Orders returned to us due to an incorrect address will incur additional reshipping fees.
9. Lost or Stolen Packages
CrazyTomTshirts is not responsible for lost or stolen packages once they are marked as delivered by the carrier. We encourage customers to ensure their shipping address is secure. If you believe your package is lost, please contact the carrier for assistance. If your package is marked as delivered but you have not received it, please check with neighbors, household members, or your local postal office before reaching out to us.
We are committed to ensuring a positive shopping experience. If you have any questions or require assistance with your order, please don’t hesitate to contact our customer support team at support@crazytomtshirts.com.